BUTTON SHIPPING POLICY

We are here to help.

BUTTON SHIPPING POLICY

We are here to help.

SHIPPING

When will I receive my Button order?

Please note that there may be transportation delays due to carriers' social distancing precautions in response to COVID-19. 
 
Orders placed with standard shipping are typically fulfilled within 5 business days. Expedited shipping takes 2 business days from the fulfilment date (expedited shipping does not deliver on Saturdays or Sundays).
 
International Orders may take 7-14 business days to arrive at your door step, excluding customs.
 

I need to update the shipping address!

We process orders quickly but we’ll do our best to accommodate any change request. Please shoot us an email at team@buttonapparel.com or Whatsapp us at +852 9540 8235.

Orders that have already been sent out cannot be canceled or modified.

Do you ship internationally?

We are thrilled to be able to ship within the US, Canada, Taiwan, Macau, China and selected SEA countries (Singapore, Philippines, Thailand, Malaysia and Myanmar).

Duties and taxes for international orders will automatically be applied during checkout. This helps us expedite shipments and prevents surprise fees and delivery delays.
 
We're working on bringing the full Button experience to more countries! Want a Button piece but don’t live in one of these countries? Let us know where you are and we’ll try to get there next!

What carriers do you use?

For domestic standard shipping (within Hong Kong), we use the friendly folks at SF Express and occasionally FedEx. For expedited shipping we use FedEx. Expedited shipping options do not deliver on Saturdays or Sundays.
 
Canadian orders are delivered via Canada Post after they reach the border.

Where is my tracking information?

As soon as your order has shipped we’ll send you a confirmation email. You can also log into your Button Account to check the status of your orders.

STILL HAVE QUESTIONS?

Please contact us via:
team@buttonapparel.com
+852 9540 8235
(WhatsApp Only)
and we will assist you on the process.

QUESTIONS ABOUT YOUR ORDER?

Our Customer Love Team comes from fashion and hospitality backgrounds. By connecting with Button women, our team knows how to help! We are Stylists, Fit Experts, the Shipping Sheroes... so go ahead, ask us anything.

- Button Apparel -