BUTTON RETURN POLICY

We are here to help.

BUTTON
RETURN POLICY

We are here to help.

RETURNS

What is your return policy?

You may return FULL PRICED Items for a refund postmarked within 21 days of receipt. SALE Items cannot be refunded or exchanged.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

Please email us at team@buttonapparel.com and we will assist you on the process.

What is your exchange policy?

We do not offer exchanges at this time.

If you'd like a different size, item, etc. please kindly place a new order directly from our website. We will issue a refund for the Full Priced Item after it's been returned to our warehouse. Shipping costs on the original order (which include duties and taxes) are not refundable.

How should I prepare my return?

Please ship your return to the address below using the trackable shipping carrier of your choice. Kindly include the completed return form which can be downloaded here (please note, all return packages MUST have a tracking number).

Button Apparel
Level 19, West Exchange Tower,
322 Des Voeux Road,
Central, Hong Kong

Please note:

  1. Customers are responsible for return shipping costs.
    Drop-offs are NOT accepted at this address.
    Button Apparel is not responsible for items not received due to shipping issues while in transit.

 

When can I expect my refund?

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. The process can take to 7-14 business days.

STILL HAVE QUESTIONS?

Please contact us via:
team@buttonapparel.com
+852 9540 8235
(WhatsApp Only) and we will assist you on the process.

QUESTIONS ABOUT YOUR ORDER?

Our Customer Love Team comes from fashion and hospitality backgrounds. By connecting with Button women, our team knows how to help! We are Stylists, Fit Experts, the Shipping Sheroes... so go ahead, ask us anything.

- Button Apparel -